At iTsMe DMA, we strive for customer satisfaction. If you need to return a product:

  • Eligibility: Returns are accepted within 7 days of delivery for defective, damaged, or incorrect products.
  • Condition: Items must be returned in original packaging, unused, and in the same condition as received.
  • Process: Contact us at itsmedma@gmail.com or +971 50 701 7100 to initiate a return.
  • Refund/Replacement: Once the product is received and inspected, we will provide a replacement or refund. Shipping costs for returns may apply.
  • Exclusions: Custom orders or software/firmware downloads may not be eligible for returns.